Seamless Engaging Home Services: Making Efficiency Desirable (SENSE)
SENSE is a project looking to develop a new approach to providing energy services (insulation, energy contracts etc) to their residential customers. The aim is to be able to offer a tailored offer to a household – ideally one with whom they already have a gas and electricity contract. Customer engagement is clearly key to the success of this approach, across all stages: recruitment, conversion and deployment.